Conditions
1. Scope
The following general terms and conditions (GTC) apply exclusively to the business relationship between the customer and CosaLinda. Our offer on CosaLinda.ch is exclusively intended for customers residing in Switzerland with a delivery address in Switzerland.
2. Payment Authorization
To make payments in the online shop, you must provide a minimum amount of personal data, such as your name, email address, and other information. Your personal information may be forwarded to a partner company for payment processing, which may retain this information accordingly.
3. Terms of Use
All orders are subject to availability. It may happen that a product cannot be delivered for quality or other reasons. Should this unlikely case occur, we will inform you by email and credit the amount back to your chosen payment method.
All prices shown are in Swiss francs and include statutory value added tax.
Once you submit an order, this constitutes a binding offer to purchase the selected products. You will then receive an email with the order confirmation. This email is not yet an acceptance of the order, but merely a confirmation of receipt of your order. The acceptance of the order and the corresponding conclusion of the contract between you and CosaLinda.ch takes place upon receipt of the email confirming shipment. Thus, the contract of sale is deemed concluded in Zurich (Switzerland).
All orders are shipped with Swiss Post.
Orders placed before 5:00 p.m. will generally be delivered the day after next. The estimated delivery times are to be understood as guidelines. We accept no liability for delivery delays. The transfer of risk takes place at the time the products arrive with you.
All deliveries within Switzerland are free of charge for customers.
We only accept the payment methods listed at checkout.
4. Returns, Exchanges & Warranty
4.1. Online Orders
Items purchased through our CosaLinda online shop can be returned or exchanged within 15 days of receipt of the order.
A return or exchange is only possible if the item is in perfect, unworn, and unused condition and is returned completely in its original packaging.
Please notify us of your return or exchange in advance by email at info@cosalinda.ch.
The customer bears the costs of return shipping. Once the return has arrived with us and been inspected, we will refund the corresponding value of the goods to the payment method used at the time of purchase in the event of a return.
After the 15-day period has expired, items can no longer be returned or exchanged due to a change of mind.
Claims due to a defect in the product remain unaffected.
4.2. Purchases in Our Stores
CosaLinda at PKZ Women Zurich
Items purchased directly from CosaLinda at PKZ Women Zurich can be exchanged for another available item within 15 days of purchase.
The condition is that the item is in perfect, unworn, and unused condition and that the proof of purchase can be presented.
A refund of the purchase price due to a change of mind is generally not provided for purchases made in-store.
Claims due to a defect in the product remain unaffected.
Purchases from Other CosaLinda Retail Partners
CosaLinda products are also available at selected independent boutiques, stores, and other retail partners.
When purchasing from such a retail partner, the contract of sale is concluded directly between the customer and the respective store.
Therefore, the conditions of the respective store apply to returns, exchanges, and the processing of warranty claims. In these cases, please contact the store where the item was purchased directly.
4.3. Defects & Warranty
If an item has a defect upon receipt or purchase, please contact us as soon as possible at info@cosalinda.ch.
Ideally, you will send us a few photos along with your message, as well as the proof of purchase or the order number.
If a defect occurs after purchase, we will inspect the item or the described damage individually.
If there is a material or manufacturing defect, we will seek a suitable solution within the framework of the applicable warranty provisions. Depending on the nature of the defect, this may, for example, be a repair or a replacement of the item.
Changes or damage caused by normal wear and tear, the natural wear of the material, improper handling, or failure to follow our care and use instructions are not considered material or manufacturing defects.
This includes, in particular, changes that may occur over time through regular wear, as well as damage caused by contact with water, perfume, cosmetics, chemicals, moisture, or other external influences, provided these do not comply with the recommended care instructions.
Damage caused by impacts, drops, pulling, bending, improper storage, or changes/repairs by third parties is also not considered a material or manufacturing defect.
Each case will be assessed individually.
If damage does not fall under the warranty, we will gladly check whether a repair or another solution is possible. Depending on the cause and effort, this may be subject to a fee.
Statutory warranty rights are reserved.
4. Images
Individual items may differ slightly from the images shown online. Since these are handmade items made from natural materials, each piece is unique and therefore may differ minimally from the images shown.
5. Applicable Law and Jurisdiction
Swiss law applies. The exclusive place of jurisdiction is Zurich.